Privacy Policy

Last updated: March 2026

1. Introduction

1.1. This Privacy Policy explains how MyJackpot Casino ("we," "us," or "our"), accessible at myjackpot-casino-in.com, collects, uses, stores, and protects your personal data when you use our website and services.

1.2. MyJackpot Casino is the data controller for the purposes of applicable data protection legislation. We are committed to protecting your privacy and processing your data in accordance with applicable laws.

1.3. By using our Site, you acknowledge that you have read and understood this Privacy Policy.

2. Data We Collect

2.1. Personal Information: Full name, date of birth, email address, phone number, residential address, and government-issued ID details (Aadhaar, PAN card, passport) provided during registration and KYC verification.

2.2. Financial Data: Payment method details (UPI ID, wallet details, card last-4 digits), transaction history, deposit and withdrawal records. We never store full card numbers.

2.3. Usage Data: IP address, browser type, device information, operating system, pages visited, time spent on pages, click patterns, and gameplay data including bets placed and game preferences.

2.4. Communication Data: Records of correspondence with our support team, feedback, and complaints.

3. How We Collect Data

3.1. Directly from you: When you register, make deposits, contact support, or update your profile.

3.2. Automatically: Through cookies, server logs, and similar technologies when you browse the Site.

3.3. From third parties: Identity verification services, payment processors, and fraud prevention providers.

4. Purpose of Processing

4.1. Account Management: To create and manage your account, process transactions, and provide our Services.

4.2. Legal Compliance: To comply with anti-money laundering (AML) regulations, responsible gambling requirements, and licensing conditions.

4.3. Security & Fraud Prevention: To detect, investigate, and prevent fraudulent activity, unauthorised access, and prohibited use of our Services.

4.4. Communication: To send service notifications, respond to inquiries, and provide customer support.

4.5. Marketing: With your consent, to send promotional offers, newsletters, and bonus notifications. You may opt out at any time.

4.6. Improvement: To analyse usage patterns and improve our Site, Services, and user experience.

5. Legal Basis for Processing

5.1. Contract: Processing necessary to fulfil our agreement with you (account management, transactions, game provision).

5.2. Legal Obligation: Processing required by law (AML checks, licensing requirements, age verification).

5.3. Legitimate Interest: Processing for fraud prevention, security, and service improvement, where our interests do not override your rights.

5.4. Consent: Processing based on your explicit consent (marketing communications). You may withdraw consent at any time.

6. Data Sharing

6.1. Payment Processors: To process your deposits and withdrawals securely.

6.2. Game Providers: To deliver game content and record gameplay data.

6.3. Verification Services: To verify your identity and comply with KYC requirements.

6.4. Regulatory Authorities: When required by law or as part of our licensing obligations.

6.5. Law Enforcement: When legally compelled to do so, or to protect our rights and the safety of our users.

6.6. We do NOT sell, rent, or trade your personal data to third parties for marketing purposes.

7. Data Retention

7.1. We retain your personal data for as long as your account is active, plus a minimum of 5 years after account closure to comply with regulatory requirements.

7.2. Financial transaction records are retained for a minimum of 7 years as required by anti-money laundering regulations.

7.3. You may request deletion of your data, subject to our legal retention obligations. See Section 8 for details.

8. Your Rights

8.1. Right of Access: You may request a copy of the personal data we hold about you.

8.2. Right to Rectification: You may request correction of inaccurate or incomplete data.

8.3. Right to Erasure: You may request deletion of your data, subject to legal retention requirements.

8.4. Right to Data Portability: You may request your data in a structured, machine-readable format.

8.5. Right to Object: You may object to processing based on legitimate interest or marketing.

8.6. Right to Restrict Processing: You may request that we limit how we use your data in certain circumstances.

8.7. To exercise any of these rights, contact us at [email protected]. We will respond within 30 days.

9. Cookies

9.1. Essential Cookies: Required for the Site to function (session management, authentication, security). Cannot be disabled.

9.2. Analytics Cookies: Help us understand how visitors use the Site (page views, traffic sources, user journeys). Can be disabled in your browser settings.

9.3. Marketing Cookies: Used to deliver relevant advertisements and measure campaign effectiveness. Only set with your consent.

9.4. You can manage cookie preferences through your browser settings. Disabling certain cookies may affect Site functionality.

10. Security Measures

10.1. We use 256-bit SSL encryption for all data transmitted between your browser and our servers.

10.2. Payment data is processed through PCI DSS Level 1 compliant gateways.

10.3. Access to personal data is restricted to authorised personnel only, protected by multi-factor authentication and role-based access controls.

10.4. We conduct regular security audits and penetration testing to identify and address vulnerabilities.

11. International Transfers

11.1. Your data may be processed in jurisdictions outside your country of residence for the purpose of providing our Services.

11.2. Where data is transferred internationally, we ensure appropriate safeguards are in place, including standard contractual clauses and equivalent data protection standards.

12. Contact & Complaints

12.1. For any questions or concerns regarding this Privacy Policy or your personal data, contact our Data Protection Officer at [email protected].

12.2. If you are unsatisfied with our response, you have the right to lodge a complaint with the relevant data protection authority in your jurisdiction.